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hello dear

my z3x is working perfect today morning after i finished my work

i open again its show program is damage
i change pc but not luck

old version is working

i also put smart card to other reader but same issue

please solved my issue
when i try to repair card its show correct info

what i do

please help me
in Samsung Tool by (170 points)

1 Answer

0 votes

If you have problem - SMARTCARD not detected/Program Damaged while running software.

1. Try clean SMARTCARD pins. Try use other reader for SMARTCARD. Try reinstall drivers. Try use other PC.
2. Disconnect all other boxes, dongles and try use function repair dead card:
- If function not allowed, remove smart card before goto window with repair dead card function 
- then after choice repair, immediately put card back and do repair.
3. If BOX under warranty - ask reseller for replace.
4. If BOX not under warranty, and last time box using was not more than 6 month, and you have damaged card in hands - buy empty card and we will replace activation to new card.

Just send email with SN old and new card: sales @z3x-team.com

You can also use the FAQ section in Shell to find the answer to your question.

thank after deadcard its come in working

thanks for replay