If you have problem - SMARTCARD not detected/Program Damaged while running software.
1. Try clean SMARTCARD pins. Try use other reader for SMARTCARD. Try reinstall drivers. Try use other PC.
2. Disconnect all other boxes, dongles and try use function repair dead card:
- If function not allowed, remove smart card before goto window with repair dead card function
- then after choice repair, immediately put card back and do repair.
3. If BOX under warranty - ask reseller for replace.
4. If BOX not under warranty, and last time box using was not more than 6 month, and you have damaged card in hands - buy empty card and we will replace activation to new card.
Just send email with SN old and new card: sales @z3x-team.com
You can also use the FAQ section in Shell to find the answer to your question.