Why my credit was deducted and phone is not unlock yet

Question

My credit was deducted and my lm-k500um 356240971877438 is not unlocked yet and it telling me Done

Answer 1

Hello. Provide log of operation please.

Comments

I don't have the log anymore with me. I canceled the lg tools before I test the phone and no where to get the log back

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Open lgtool folder, all logs stored here.