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phone got stuck on that step  error Reading data from phone... error (4.7.-2 and unlock was not done
in Samsung Tool by (120 points)

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Hello. Please provide full log of operation.
by (136k points)
[ Unlock ] Operation: Unlock TMB via Server
[ Unlock ] Selected model: SM-G960U
[ Unlock ] Software version: 43.23
[ Unlock ]
[ Unlock ] Checking Login and Password... OK
[ Unlock ] Balance: 13 crd.
[ Unlock ] You have 13 credit(s) left. This operation takes 6 credits. Continue?  Yes
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Reading phone info...
[ Unlock ] Model: SM-G960U
[ Unlock ] Android version: 10
[ Unlock ] PDA version: G960USQS9FUB2
[ Unlock ] CSC version: G960UOYN9FUB2
[ Unlock ] Phone version: G960USQS9FUB2
[ Unlock ] Product code: SM2G960UZBATMB
[ Unlock ] CSC country code: USA
[ Unlock ] CSC sales code: TMB
[ Unlock ] Carrier ID: TMB
[ Unlock ] Phone SN: 4d59334632583398
[ Unlock ] IMEI: 356916091484607
[ Unlock ] HW version: REV1.1
[ Unlock ] RF cal date: 2018.10.06
[ Unlock ] Chip name: SDM845
[ Unlock ] Modem board: SDM845
[ Unlock ] Security patch: 2021-02-01
[ Unlock ] Boot Warranty bit: 0
[ Unlock ] SIM State: ABSENT
[ Unlock ] Waiting for device to become ready... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Trying to enable diag port... OK
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Waiting for device to become ready... OK
[ Unlock ] Searching Samsung diag port... detected COM58
[ Unlock ] Reading IMEI... OK
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... OK
[ Unlock ] Searching Ramdump interface... COM63 detected
[ Unlock ] Reading data from phone... OK
[ Unlock ] Calculating... OK
[ Unlock ] Searching server... OK
[ Unlock ] Waiting for server answer... OK
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Waiting for device to become ready... OK
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... error (0.)
[ Unlock ] Retry 1...
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.7.-2)
[ Unlock ] Retry 2...
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.7.-2)
[ Unlock ] Retry 3...
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.7.-2)
[ Unlock ] Retry 4...
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.7.-2)
[ Unlock ] Retry 5...
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.7.-2)
[ Unlock ] Retry 6...
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.7.-2)
[ Unlock ] Retry 7...
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.7.-2)
[ Unlock ] Retry 8...
[ Unlock ] Initialization zTool Loader... error (0.9)
[ Unlock ] Retry 9...
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.7.-2)
[ Unlock ] Retry 10...
[ Unlock ] Initialization zTool Loader... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Loading... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.7.-2)
[ Unlock ]
Refunded. Please reset settings and repeat operation.
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