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yesterday i was trying to unlock an A015AZ , the process costed me 6 credits, but it never unlocked the phone, it just tried many times, but it failed all the time

i sent a email to the customer services, i did not get any answer. i hope somebody can help me.
thanks have a nice day

log attatched
Operation: Unlock
Selected model: SM-A015AZ
Software version: 44.15

Checking Login and Password... OK
Balance: 14 crd.
You have 14 credit(s) left. This operation takes 6 credits. Continue?  Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-A015AZ
Android version: 10
PDA version: A015AZUCS4AUD3
CSC version: A015AZAIO4AUD3
Phone version: A015AZUCS4AUD3
Product code: SM2A015AZKZAIO
CSC country code: USA
CSC sales code: AIO
Carrier ID: AIO
Phone SN: R9PR404H4FJ
IMEI: 351721115637973
HW version: REV3.0
RF cal date: 2021.04.07
Chip name: SDM439
Modem board: SDM439
Security patch: 2021-02-01
SIM State: ABSENT
Waiting for device to become ready... OK
Initialization zTool... OK
Running zTool, please wait... OK
Trying to enable diag port... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Searching Samsung diag port... detected COM29
Reading IMEI... OK
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Rebooting to upload... OK
Searching Ramdump interface... COM17 detected
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Initialization zTool Loader... error (0.9)
Retry 1...
Initialization zTool Loader... error (2)
Retry 2...
Retry 3...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.7.-2)
Retry 4...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.7.-2)
Retry 5...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.7.-2)
Retry 6...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.7.-2)
Retry 7...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.7.-2)
Retry 8...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.7.-2)
Retry 9...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.7.-2)
Retry 10...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.7.-2)

Done with Samsung Tool PRO v.44.15 [SM-A015AZ,Unlock]
in General questions by (120 points)

1 Answer

0 votes
Hello. Refunded. Reset phone and repeat operation.
by (156k points)
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