z3x box stop working it wont connect

Question

hi how you doing i was using my box and in the middle of  a  operation i got a messae that the box got disconnected

and since then i cannot use it anymore i tried diferent card reder and cable with no luck

Answer 1

Hello, 

If you have a problem - SMARTCARD not detected/Program Damaged while running software.

1. Try clean SMARTCARD pins. Try using another reader for SMARTCARD. Try reinstall drivers. Try to use another PC.
2. Disconnect all other boxes, dongles and try to use function repair dead card.

Try these steps:

1. Disconnect card
2. Run shell, Hardware wizard, Repair Dead Card should be available (because no card connected)
3. Connect card and then click Next (with Repair option selected)
4. Update card firmware and activate all products and close Wizard
5. Launch Samsung Tool