credit lost

Question

dear z3x team suport i lost 5 credit whith lg 2-3g tool v9.64.

i was trying to unlock one lg phoenix 4 lm-x210apm  firmware x210apm20c

and software  lg 2-3g tool v9.64 has stoped and i close the program wen i open the software i lost 5 credit an lg 2-3g tool v9.64 apear the cellphone unlocked but the celphone is not unlocked

 

this is mi log:

22/11/2019 12:31:27 p.m.: LG 2-3G Tool v9.64
22/11/2019 12:31:27 p.m.: supported models: 1572
22/11/2019 12:31:27 p.m.:
22/11/2019 12:32:30 p.m.: Mode: Normal
22/11/2019 12:32:30 p.m.: Model: LMX210AP
22/11/2019 12:32:30 p.m.: Build version:  Jan 31 201918:49:26Sep 10 201809:00:00LMX210AP
22/11/2019 12:32:30 p.m.: SW Version: MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1
22/11/2019 12:32:30 p.m.: IMEI: 35543710005603-0
22/11/2019 12:32:31 p.m.: IMEI2: 00000000000000-0
22/11/2019 12:32:31 p.m.: BlueTooth Address: 00:00:01:02:26:00
22/11/2019 12:32:31 p.m.: Phone Code:
22/11/2019 12:32:31 p.m.: Elapsed: 1 secs. --> (v9.64)
22/11/2019 12:32:31 p.m.:  
22/11/2019 12:32:36 p.m.: Mode: Normal
22/11/2019 12:32:36 p.m.: Model: LMX210AP
22/11/2019 12:32:36 p.m.: Build version:  Jan 31 201918:49:26Sep 10 201809:00:00LMX210AP
22/11/2019 12:32:36 p.m.: SW Version: MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1
22/11/2019 12:32:36 p.m.: IMEI: 35543710005603-0
22/11/2019 12:32:36 p.m.: IMEI2: 00000000000000-0
22/11/2019 12:32:36 p.m.: BlueTooth Address: 00:00:01:02:26:00
22/11/2019 12:32:36 p.m.: Phone Code:
22/11/2019 12:32:36 p.m.: Elapsed: 1 secs. --> (v9.64)
22/11/2019 12:32:36 p.m.:  
22/11/2019 12:32:40 p.m.: Checking Login and Password...
22/11/2019 12:32:42 p.m.: OK
22/11/2019 12:32:42 p.m.: Ballance:
22/11/2019 12:32:42 p.m.: 20 crd.
22/11/2019 12:32:44 p.m.: You have 20 credit(s) left. This operation takes 5 credits.Continue?
22/11/2019 12:32:44 p.m.:  Yes
22/11/2019 12:32:44 p.m.: Check adb server status...
22/11/2019 12:32:44 p.m.: OK
22/11/2019 12:32:49 p.m.: Search LG Modem port...
22/11/2019 12:32:49 p.m.: Detected LG Modem port at COM216
22/11/2019 12:32:49 p.m.: Read data from phone...
22/11/2019 12:32:51 p.m.: Check adb server status...
22/11/2019 12:32:51 p.m.: OK
22/11/2019 12:33:19 p.m.: Checking adb...
22/11/2019 12:33:19 p.m.: SW Version: UNK
22/11/2019 12:33:19 p.m.: Searching server...
22/11/2019 12:33:22 p.m.: Waiting for server answer...

Answer 1

Hello, please run the software again and press the unlock button. LG server can’t charge credits twice for the same phone.

Comments

i run the lg software and i press the  unlock button again but the phone is not unlock and i no recover my 5 credits

this is the next log:

 

22/11/2019 12:34:22 p.m.: LG 2-3G Tool v9.64
22/11/2019 12:34:22 p.m.: supported models: 1572
22/11/2019 12:34:22 p.m.:
22/11/2019 12:35:16 p.m.: Mode: Normal
22/11/2019 12:35:16 p.m.: Model: LMX210AP
22/11/2019 12:35:16 p.m.: Build version:  Jan 31 201918:49:26Sep 10 201809:00:00LMX210AP
22/11/2019 12:35:16 p.m.: SW Version: MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1
22/11/2019 12:35:16 p.m.: IMEI: 35543710005603-0
22/11/2019 12:35:16 p.m.: IMEI2: 00000000000000-0
22/11/2019 12:35:16 p.m.: BlueTooth Address: 00:00:01:02:26:00
22/11/2019 12:35:16 p.m.: Phone Code:
22/11/2019 12:35:16 p.m.: Elapsed: 1 secs. --> (v9.64)
22/11/2019 12:35:16 p.m.:  
22/11/2019 12:35:27 p.m.: Mode: Normal
22/11/2019 12:35:27 p.m.: Model: LMX210AP
22/11/2019 12:35:27 p.m.: Build version:  Jan 31 201918:49:26Sep 10 201809:00:00LMX210AP
22/11/2019 12:35:27 p.m.: SW Version: MPSS.JO.3.0.c12-00015-8937_GENNS_PACK-1
22/11/2019 12:35:27 p.m.: IMEI: 35543710005603-0
22/11/2019 12:35:27 p.m.: IMEI2: 00000000000000-0
22/11/2019 12:35:27 p.m.: BlueTooth Address: 00:00:01:02:26:00
22/11/2019 12:35:27 p.m.: Phone Code:
22/11/2019 12:35:27 p.m.: Elapsed: 1 secs. --> (v9.64)
22/11/2019 12:35:27 p.m.:  
22/11/2019 12:35:30 p.m.: Checking Login and Password...
22/11/2019 12:35:32 p.m.: OK
22/11/2019 12:35:32 p.m.: Ballance:
22/11/2019 12:35:32 p.m.: 15 crd.
22/11/2019 12:35:49 p.m.: You have 15 credit(s) left. This operation takes 5 credits.Continue?
22/11/2019 12:35:49 p.m.:  Yes
22/11/2019 12:35:49 p.m.: Check adb server status...
22/11/2019 12:35:49 p.m.: OK
22/11/2019 12:35:51 p.m.: Search LG Modem port...
22/11/2019 12:35:51 p.m.: Detected LG Modem port at COM216
22/11/2019 12:35:51 p.m.: Read data from phone...
22/11/2019 12:35:54 p.m.: Check adb server status...
22/11/2019 12:35:54 p.m.: OK
22/11/2019 12:35:54 p.m.: Checking adb...
22/11/2019 12:35:55 p.m.: SW Version: X210APM20c
22/11/2019 12:35:55 p.m.: Searching server...
22/11/2019 12:35:58 p.m.: Waiting for server answer...
22/11/2019 12:36:34 p.m.: error(1)
22/11/2019 12:36:34 p.m.: Bad response from server
22/11/2019 12:36:34 p.m.: Elapsed: 45 secs. --> (v9.64)
22/11/2019 12:36:34 p.m.:

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We will refund the credits within the next three hours.

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tank you very much