Z3x Card Damage replacement

Question

Hi Z3X support,

My Z3x Smartccard got damaged, it was not detected by the System, I was told to purchase the empty card from Gsmserver and request the swap of the card in the system, I have sent 2 Emails with all the required infrmation but haven't gotten any response.

Could you please check this for me. Thanks for all the hard work.

 

N C

Answer 1

Hello.

Please add more details, to prove that the activations belongs to you:

- Reason for transfer
- Old and new card serial numbers in text format.
- screenshots with card info of both and smart-card activations which must be moved (if old card dead provide only new card screenshot)
- Smart cards photos from both sides
- date of successful work done of smart-card using credits (sever connect)
if you don't have a credit account, date of last action downloading (firmware, program updates)
- Photos of Z3X box/dongle, Easy JTAG box, pandora box
- your IP address

Comments

Hi,

I sent all this information including the sales Order # and all pictures to sales@z3x.com and forum@z3x.co, I also added the Old and New Card S/Ns to the original post, Could you please check if you got the Email from me. I used the same Email I am register here. coxxxno@gmail.com. Please let me know If I could forward the Email to you directly

 

Thannks,

Noe

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There is another supporters. Send all required info here.

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 Hi 

Thanks for the quick response, please find the information below, let me know if you need any additional details

Reason for transfer: Damaged Smart Card

 Old Card S/N: FFF95591

The old card has the  Z3x Samsung Pro Activation Bought at Gsmserver  on 2015 Oder #1450056511

New card  S/N:AA124AC8  ( I purchased it at Gsmserver,com Order # 1451352177  with the Orange Dongle thinking it could be the Box Damage

Z3x credit username: Login: zsc_Re6sWjpI Password: ULKxxxxxx

last succesful FW download was around November 2024

Thanks,

N C

 

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Are you sure in new card sn? We cant find it in database. Provide read info screenshot from shell.

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Hi  Dimidrolus,

Please see below the screenshot  the screenshot with the New  Card Bought it at Gsmserver Store:

Card SN - AA124AC8
Card Type - New Top Card
Card version - 1.5
Reseller: card not added
Card activated - never

 

Here is the information and receipt from GSMsever

 

Thanks, No

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This card not added to server. Contact reseller first to resolve this, after adding to server we can move activation.

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Could you please check now Gsmserver support just confirmed they fix it and just added the Card to the server

 

Thanks,

N

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Product sams_upd sams_pro sams transferred from FFF95591 to AA124AC8

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Thanks a lot for the quick response and support, it's working perfectly now

 

 

Thanks