I cannot access support to download please help me.

Question

Card SN - FEFD869F
Card Type - New Top Card
Card version - 2.2
Reseller: gsmclient
Card activated - 2011-08-13

Answer 1

Hello, please provide your public IP from this link

Comments

Your IP address is not included in the ban list.

If smartcard still not detected:

1. Try clean SMARTCARD pins. Try using another reader for SMARTCARD. Try reinstall drivers. Try to use another PC.
2. Disconnect all other boxes, dongles and try to use function repair dead card.

Try these steps:

1. Disconnect card
2. Run shell, Hardware wizard, Repair Dead Card should be available (because no card connected)
3. Connect card and then click Next (with Repair option selected)
4. Update card firmware and activate all products and close Wizard
5. Launch Samsung Tool

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Hi thanks for your reply, i reinstall smartcard driver it fixed unknown smartcard but still saying not logged in still cannot download files my windows recently installed can i request remote assistance for this problem? i tried everything i can.

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If the smartcard driver is fixed now, please check a few things after that.

1. Disable virus protection software, check your firewall settings, gateway settings, etc. As your address is not banned, it is possible that something on your computer is blocking the connection.

2. If it is possible, try to use another computer and (or) another internet provider.

3. Can you download files from Samsung Tool? Can you download this file?

If the above steps will not help, please send your Teamviewer id/pass in private message.

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Ok, I see.

In order to send a personal message you need to click on the user name, there will be a possibility of "send private message".

I'll forward your request to an expert, you'll be contacted.

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Hi. I have tried connect you but you are offline. Please PM me whan you will be available. My time is GMT+2