Exception : Error R6.4

Question

Hello Team,

I am getting the error “SamsTool Exception : Error R6.4” when using your tool.
Can you please explain what this error means and how I can fix it?  

error 

Setting up environment... OK
Waiting for EUB device...
Exception : Error R6.4
 

Answer 1

Hello. Uninstall usbdk and install it from program folder.

Comments

Does your tool support using USB Redirector / Port Sharing

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No, if you use it - you will got errors. Read EULA.

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so i am get this error Exception : Error R6.4?

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Yes.

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I have a customer in another state. Is it possible to use USB port sharing / redirector with your tool to service the phone remotely, or must the device be connected directly?

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Not possible. Share, remote work forbidden.

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Can I log in to my customer PC and run your tool there to service their phone remotely? Is there any restriction for login or remote access?

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Read EULA nd the answer below.