Fraudulent Purchase of Samsung Tool Pro - License Restoration Request

Question

​Dear Z3X SamsTool Online Support,
​I am writing to report a fraudulent purchase of Samsung Tool Pro associated with my account. I purchased the tool on July 22, 2025, and have been using it on my designated computer exclusively.
​Recently, I received a message stating that my PC had been changed, despite no such change occurring on my end and no email verification being requested. I suspect that my username and password may have been compromised by the person from whom I purchased the tool.
​I have all the necessary documentation to verify my purchase. Please provide me with the steps to restore my license on my computer.
​Thank you for your prompt attention to this matter.
​Sincerely,
Shahzeb Khan

Answer 1

Hello. Resolve this issue with your reseller and buy next time from official sellers to avoid problems like this.

Comments

Please, he told me that I am responsible for this problem and should contact the support team. So kindly solve my issue and update my email to egr.shahzeb43@gmail.com. Also, please ensure that no one else can access my account in the future.

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Here is the screenshot please 

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We cannot do here anything. Product bought from 3rd party seller. We can help only if product bought from official reseller and you have invoice from it.

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I am writing to seek your urgent assistance regarding a software license purchased from you. I purchased the license through a reseller and recently found out that the license is no longer working as it should, I have tried to resolve this issue with the reseller, who has stated that this issue can only be resolved by your support team. I have all the necessary proofs pertaining to the purchase, including the username, password, and date of purchase. I am willing to provide these details for verification. I kindly request you to provide me with proper support and resolve this issue as soon as possible as it is causing me inconvenience. Thank you for your understanding and prompt action. Sincerely,

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There is nothing to resolve here, your account was use at first 2025-07-19, so once again, contact your unofficial seller and ask him for money back because he sold you second hand account or sold it for few users and next time buy only from OFFICIAL RESELLERS: https://z3x-team.com/where-to-buy/ to avoid problems like this.

Answer 2

Thank you for the clarification. I understand your policy regarding unofficial sellers. However, since my account was used without my knowledge before I even logged in, this clearly indicates that the credentials were compromised before the Cowboy Safari product reached me. In cases like this, is there any verification process available for genuine buyers—even if purchased through a reseller—to help prove ownership and secure the account? I have full documentation of the payment and original purchase details and am willing to provide all proof required. I would appreciate guidance on the safest way to proceed.