Z3X box isn't working

Question

Hi, my Z3X stopped working. I tried to use three different computers and none of them sees the Z3X box. I tried to use Hardware Wizard as well. The box has red and yellow lights working at the same moment. I'm wondering what could be the problem.

Answer 1

Hello, 

If you have a problem - SMARTCARD not detected/Program Damaged while running software.

1. Try clean SMARTCARD pins. Try using another reader for SMARTCARD. Try reinstall drivers. Try to use another PC.
2. Disconnect all other boxes, dongles and try to use function repair dead card.

Try these steps:

1. Disconnect card
2. Run shell, Hardware wizard, Repair Dead Card should be available (because no card connected)
3. Connect card and then click Next (with Repair option selected)
4. Update card firmware and activate all products and close Wizard
5. Launch Samsung Tool

Comments

Thank you, I have tried to do that already and it didn't work.

---

Have you tried to use another card reader and connection cable?