N976Q read code via server fail

Question

hi z3x team

why i read code by sever is nothing

but read phone info is ok

here list

Answer 1

Hello, what does the phone's nameplate say?  Please attach a photo with the information on the sticker (placed under the battery or on the back panel).

It is possible that this phone was flashed with software from another model.

Comments

confirm model is SM-N976Q

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Please attach a photo with the information on the sticker (placed under the battery or on the back panel).

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this is note10+ phone

why you ask me old phone way to check model ?

all battery is insite

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There may be some problems with the ADB drivers. Try to reload your computer, phone and reinstall the drivers first.

Also check if there is any other device connected to this computer.

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hi

here this fail

  UNLOCK INSTRUCTIONS:
    To read security codes using sever:
    1. Power on the phone.
  2. Tap 7 times on 'Build number' in 'Settings'-'About phone' to enable 'Developer options',
     go to 'Settings'-'Developer options' and enable 'USB debugging'.
  3. Connect the phone to PC with USB cable, install drivers if needed.
  4. Select device in ADB settings.
  5. Press 'Unlock' button, select 'Unlock via server ...' algo,
     write your login and password in window if it will appear.
    (Login and password will be saved as default after first input and can be changed in settings.) 

Operation: Read Codes via Server
Selected model: SM-N976Q
Software version: 39.9

Checking Login and Password... OK
Ballance: 30 crd.
You have 30 credit(s) left. This operation takes 8 credits.Continue?  Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-N976Q
Android version: 9
PDA version: N976QXXU2ASK3
CSC version: N976QOXM2ASK1
Phone version: N976QXXU2ASK1
Product code: SM-N976QZWAXSG
CSC country code: UAE
CSC sales code: XSG
Phone SN: RFCMA032PQT
IMEI: 359621100102086
HW version: REV0.1
RF cal date: 2019.10.15
Chip name: SM8150
Modem board: SM8150-SDX50M
Security patch: 2019-11-01
Boot Warranty bit: 1
SIM State: NETWORK_LOCKED
Detected modem type currently is not supported (msmnile)

Done with Samsung Tool PRO v.39.9

 

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This time everything is displayed correctly, but unfortunately it is not supported at the moment.
 
The team is working on the solution as soon as the solution is found we will provide a new version of the software.

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ok,thanks a lot