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in Samsung Tool by (140 points)
edited by

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Hello, please insert logs and your account name, it is difficult to see the details in the picture with this resolution. Also, specify the model that you are trying to unlock, you are reporting SM-J730G, but logs from SM-J701M.
by (102k points)
sorry  it a SM-J710M STILL LOCKE  NEED REFUND PLEASE

MY USER IS   zsc_yBPrc6yp
  Operation: Read Codes via Server
 Selected model: SM-J701M
 Software version: 39.9
 
 Checking Login and Password... Listo
 Ballance: 19 crd.
 You have 19 credit(s) left. This operation takes 5 credits.Continue?  Si
 Waiting ADB device... Listo
 Leyendo información del teléfono ...
 Modelo: SM-J701M
 Android version: 9
 PDA version: J701MUBS8CTA4
 CSC version: J701MUUB8CTA1
 Versión del telefono: J701MUBS8CTA2
 Código del Producto: SM-J701MZKLDOO
 Código de país CSC: DOMINICAN REPUBLIC
 Código de Venta CSC: DOO
 Phone SN: RV8KC05DA3X
 IMEI: 352580100330559
 HW version: MP 0.400
 RF cal date: 20181214
 Chip name: EXYNOS7870
 Módem: SHANNON315
 Security patch: 2020-01-01
 Boot Warranty bit: 0
 SIM State: LOADED
 Initialization zTool... Listo
 Running zTool, please wait... Listo
 Lectura de datos desde el teléfono ... Listo
 Buscando servidor... Listo
 Checking server answer... Listo
 Executing... Listo
 Lectura de datos desde el teléfono ... Listo
 Calculando... Listo
 Buscando servidor... Listo
 Waiting for server answer... Listo
 Congelar código: 48084957
 NET lock: 00000000
 SUB lock: 00000000
 SP lock: 00000000
 CP lock: 00000000
 SIM lock: 00000000
 Para comprobar bloquea el estado: *#7465625#
From the logs it looks like your phone isn't locked. What makes you think that's the case?
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