hola quisiera la devolución de creditos de z3x

Question

me salio error en la liberacion

Answer 1

Hello, please try to unlock again, the server will not charge twice for the same phone. If it happens write here and we'll refund.

Also need to follow the recommendations from the logs.

Comments

ya intente y nada no lo libera

Checking Login and Password... Listo
 Ballance: 15 crd.
 You have 15 credit(s) left. This operation takes 5 credits.Continue?  Si
 Waiting for device to become ready... Listo
 Leyendo información del teléfono ...
 Modelo: SM-G975U
 Android version: 9
 PDA version: G975USQU2BSIO
 CSC version: G975UOYN2BSIO
 Versión del telefono: G975USQU2BSIO
 Código del Producto: SM2G975UZKAXAA
 Código de país CSC: USA
 Código de Venta CSC: VZW
 Phone SN: R58M670ED8E
 IMEI: 352695105627211
 HW version: REV1.0
 RF cal date: 2019.06.25
 Chip name: SM8150
 Módem: SM8150
 Security patch: 2019-10-01
 Boot Warranty bit: 0
 SIM State: LOADED
 Initialization zTool... Listo
 Running zTool, please wait... Listo
 Lectura de datos desde el teléfono ... Listo
 Buscando servidor... Listo
 Waiting for server answer... Listo
 Calculando... error (1)
 Reboot phone and try again.
 Check ADB drivers, USB cable. Don't use USB Hubs
 If this repeated then reflash phone and make factory reset.

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Have you tried to reflash the phone and make a factory reset? Was the phone connected directly to the computer, without any adapters?

Also, please try to reinstall ADB drivers first.

If the phone could not be unlocked, to find the solution, you need to provide the log file (as you already did) and the name of your credit account.
Then make a video with the unlock procedure in high-quality (HD).  The video should clearly show the phone's IMEI number, phone model, how it was locked and unlock procedure, during which received unlock can be viewed. Upload video to a file-sharing platform or YouTube and specify the link here.
The team will review the unlock video and make a decision. You will either get your credits back or get advice about the problem and how to solve it.

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gracias pero el cliente ya no quiso desbloquear el telefono y se lo llevo les dejo el log de la operacion:

[ 29/04/2020 11:25:55 SM-G975U Unlock ] Operation: Unlock
[ 29/04/2020 11:25:57 SM-G975U Unlock ] Selected model: SM-G975U
[ 29/04/2020 11:25:57 SM-G975U Unlock ] Software version: 39.9
[ 29/04/2020 11:25:57 SM-G975U Unlock ]
[ 29/04/2020 11:26:00 SM-G975U Unlock ] Checking Login and Password... Listo
[ 29/04/2020 11:26:03 SM-G975U Unlock ] Ballance: 20 crd.
[ 29/04/2020 11:26:10 SM-G975U Unlock ] You have 20 credit(s) left. This operation takes 5 credits.Continue?  Si
[ 29/04/2020 11:26:10 SM-G975U Unlock ] Waiting for device to become ready... Listo
[ 29/04/2020 11:26:13 SM-G975U Unlock ] Leyendo información del teléfono ...
[ 29/04/2020 11:26:14 SM-G975U Unlock ] Modelo: SM-G975U
[ 29/04/2020 11:26:15 SM-G975U Unlock ] Android version: 9
[ 29/04/2020 11:26:15 SM-G975U Unlock ] PDA version: G975USQU2BSIO
[ 29/04/2020 11:26:16 SM-G975U Unlock ] CSC version: G975UOYN2BSIO
[ 29/04/2020 11:26:16 SM-G975U Unlock ] Versión del telefono: G975USQU2BSIO
[ 29/04/2020 11:26:17 SM-G975U Unlock ] Código del Producto: SM2G975UZKAXAA
[ 29/04/2020 11:26:17 SM-G975U Unlock ] Código de país CSC: USA
[ 29/04/2020 11:26:18 SM-G975U Unlock ] Código de Venta CSC: VZW
[ 29/04/2020 11:26:18 SM-G975U Unlock ] Phone SN: R58M670ED8E
[ 29/04/2020 11:26:19 SM-G975U Unlock ] IMEI: 352695105627211
[ 29/04/2020 11:26:19 SM-G975U Unlock ] HW version: REV1.0
[ 29/04/2020 11:26:20 SM-G975U Unlock ] RF cal date: 2019.06.25
[ 29/04/2020 11:26:20 SM-G975U Unlock ] Chip name: SM8150
[ 29/04/2020 11:26:21 SM-G975U Unlock ] Módem: SM8150
[ 29/04/2020 11:26:21 SM-G975U Unlock ] Security patch: 2019-10-01
[ 29/04/2020 11:26:22 SM-G975U Unlock ] Boot Warranty bit: 0
[ 29/04/2020 11:26:23 SM-G975U Unlock ] SIM State: LOADED
[ 29/04/2020 11:26:32 SM-G975U Unlock ] Reiniciando teléfono ... Listo
[ 29/04/2020 11:26:40 SM-G975U Unlock ] Waiting ADB device... Listo
[ 29/04/2020 11:27:02 SM-G975U Unlock ] Waiting for device to become ready... Listo
[ 29/04/2020 11:27:05 SM-G975U Unlock ] Initialization zTool... Listo
[ 29/04/2020 11:27:06 SM-G975U Unlock ] Running zTool, please wait... Listo
[ 29/04/2020 11:27:12 SM-G975U Unlock ] Lectura de datos desde el teléfono ... Listo
[ 29/04/2020 11:27:19 SM-G975U Unlock ] Buscando servidor... Listo
[ 29/04/2020 11:27:23 SM-G975U Unlock ] Waiting for server answer... Listo
[ 29/04/2020 11:27:25 SM-G975U Unlock ] Calculando... error (1)
[ 29/04/2020 11:27:29 SM-G975U Unlock ] Reboot phone and try again.
[ 29/04/2020 11:27:30 SM-G975U Unlock ] Check ADB drivers, USB cable. Don't use USB Hubs
[ 29/04/2020 11:27:31 SM-G975U Unlock ] If this repeated then reflash phone and make factory reset.
[ 29/04/2020 11:27:31 SM-G975U Unlock ]
[ 29/04/2020 11:28:54 SM-G975U Unlock ] Operation: Unlock
[ 29/04/2020 11:28:55 SM-G975U Unlock ] Selected model: SM-G975U
[ 29/04/2020 11:28:55 SM-G975U Unlock ] Software version: 39.9
[ 29/04/2020 11:28:55 SM-G975U Unlock ]
[ 29/04/2020 11:28:57 SM-G975U Unlock ] Checking Login and Password... Listo
[ 29/04/2020 11:28:59 SM-G975U Unlock ] Ballance: 15 crd.
[ 29/04/2020 11:29:01 SM-G975U Unlock ] You have 15 credit(s) left. This operation takes 5 credits.Continue?  Si
[ 29/04/2020 11:29:01 SM-G975U Unlock ] Waiting for device to become ready... Listo
[ 29/04/2020 11:29:04 SM-G975U Unlock ] Leyendo información del teléfono ...
[ 29/04/2020 11:29:04 SM-G975U Unlock ] Modelo: SM-G975U
[ 29/04/2020 11:29:05 SM-G975U Unlock ] Android version: 9
[ 29/04/2020 11:29:05 SM-G975U Unlock ] PDA version: G975USQU2BSIO
[ 29/04/2020 11:29:05 SM-G975U Unlock ] CSC version: G975UOYN2BSIO
[ 29/04/2020 11:29:06 SM-G975U Unlock ] Versión del telefono: G975USQU2BSIO
[ 29/04/2020 11:29:06 SM-G975U Unlock ] Código del Producto: SM2G975UZKAXAA
[ 29/04/2020 11:29:07 SM-G975U Unlock ] Código de país CSC: USA
[ 29/04/2020 11:29:07 SM-G975U Unlock ] Código de Venta CSC: VZW
[ 29/04/2020 11:29:08 SM-G975U Unlock ] Phone SN: R58M670ED8E
[ 29/04/2020 11:29:08 SM-G975U Unlock ] IMEI: 352695105627211
[ 29/04/2020 11:29:08 SM-G975U Unlock ] HW version: REV1.0
[ 29/04/2020 11:29:09 SM-G975U Unlock ] RF cal date: 2019.06.25
[ 29/04/2020 11:29:09 SM-G975U Unlock ] Chip name: SM8150
[ 29/04/2020 11:29:09 SM-G975U Unlock ] Módem: SM8150
[ 29/04/2020 11:29:10 SM-G975U Unlock ] Security patch: 2019-10-01
[ 29/04/2020 11:29:10 SM-G975U Unlock ] Boot Warranty bit: 0
[ 29/04/2020 11:29:10 SM-G975U Unlock ] SIM State: LOADED
[ 29/04/2020 11:29:15 SM-G975U Unlock ] Initialization zTool... Listo
[ 29/04/2020 11:29:17 SM-G975U Unlock ] Running zTool, please wait... Listo
[ 29/04/2020 11:29:22 SM-G975U Unlock ] Lectura de datos desde el teléfono ... Listo
[ 29/04/2020 11:29:29 SM-G975U Unlock ] Buscando servidor... Listo
[ 29/04/2020 11:29:31 SM-G975U Unlock ] Waiting for server answer... Listo
[ 29/04/2020 11:29:31 SM-G975U Unlock ] Calculando... error (1)
[ 29/04/2020 11:29:36 SM-G975U Unlock ] Reboot phone and try again.
[ 29/04/2020 11:29:36 SM-G975U Unlock ] Check ADB drivers, USB cable. Don't use USB Hubs
[ 29/04/2020 11:29:36 SM-G975U Unlock ] If this repeated then reflash phone and make factory reset.

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mi cuenta es: zsc_E6J5hcq3

espero el reembolso y mucha gracias por el soporte

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Refunded

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Gracias