• Register
0 votes
Hi to the all z3x members

 

Yesterday i was use my box as well like every day

But now i cant start my box and the error say (card not found)

The drivers its okey  every thing ok

But the card still not working

 I tested my card in a secend pc still not working

I changed the simcard of the box and its worked

But my orginal simcard not working

Any help please

Tnk
in Samsung Tool by (120 points)

1 Answer

0 votes

Hello, have you tried all the steps below?

If you have a problem - SMARTCARD not detected/Program Damaged while running software.

1. Try clean SMARTCARD pins. Try using another reader for SMARTCARD. Try reinstall drivers. Try to use another PC.
2. Disconnect all other boxes, dongles and try to use function repair dead card.

Try these steps:

  1. Disconnect card
  2. Run shell, Hardware wizard, Repair Dead Card should be available (because no card connected)
  3. Connect card and then click Next (with Repair option selected)
  4. Update card firmware and activate all products and close Wizard
  5. Launch Samsung Tool

 

If you have tried all the steps but nothing was helpful, seems like your card is hardware dead. In this case you can purchase a replacement smart card from our official reseller.

by (102k points)
Hi thank you for replay

The reader card its okey  its working  

but my simcard its disabled

I was repleaced my simcard with a new z3x box and its worked  

I'm sure my simcard its disabled

Basically we only transfer accounts together with activations, from a non-working card to a new one (replacement card). There are two ways to resolve the situation. If you have not transferred the activations it will be possible to unlink the account from the old card if you have checks from both cards (and you bought them from our official sellers). 
1. You can contact the seller and mark the card as defective (lost). Then the seller must contact us and confirm that the card is indeed yours.

2. Or easier way is to contact us a month after the last card connected to the server so that we can really track that this card is not working.

Please add serial numbers of your old and new cards and the account login.

 Also, provide more information about your credits login: 

  • approximately date of buying
  •  refill count and date
  •  phone models that were unlocked with the login
  • your IP, etc.
Thank you for supporting and reply

 

I tested my box with another simcard and its worked

My reader its okey but my simcard not working

I cleand my  box pins and reinstall all drivers

I have too many phone should be fixed

Please help me  

Thank you

Unfortunately, for security reasons, in order to minimize the risk of theft and manipulation, we must introduce a time frame to ensure that the cards really belong to the same user and that one of them really does not work.

Please add serial numbers of your old and new cards and the account login.

 Also, provide more information about your credits login: 

  • approximately date of buying
  •  refill count and date
  •  phone models that were unlocked with the login
  • your IP, etc.

 

...