General guide for solving SMARTCARD problems:
1. Try clean SMARTCARD pins. Try use other reader for SMARTCARD. Try reinstall drivers. Try use other PC.
2. Disconnect all other boxes, dongles and try use function repair dead card:
- If function not allowed, remove smart card before goto window with repair dead card function
- then after сhoice repair, immediately put card back and do repair.
3. If BOX under warranty - ask reseller for replace.
4. If BOX not under warranty, and last time box using was not more than 6month, and you have damaged card in hands - buy empty card and we will replace activation to new card.