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Hello i was trying to unlock  G965U TMB but process failed and credits charged could you refund?

i tried 3 times same result, i have no longer the phone.
Operation: Unlock
Selected model: SM-G965U
Software version: 41.10

Checking Login and Password... OK
Ballance: 33 crd.
You have 33 credit(s) left. This operation takes 6 credits.Continue?  Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-G965U
Android version: 10
PDA version: G965USQU8FTJ3
CSC version: G965UOYN8FTJ3
Phone version: G965USQU8FTJ3
Product code: SM-G965UZBATMB
CSC country code: USA
CSC sales code: TMB
Carrier ID: TMB
Phone SN: 41333032435a3098
IMEI: 354645090411236
HW version: REV1.1
RF cal date: 2018.03.03
Chip name: SDM845
Modem board: SDM845
Security patch: 2020-10-01
Boot Warranty bit: 0
SIM State: ABSENT
Waiting for device to become ready... OK
Searching Samsung diag port... detected COM5
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Rebooting to upload... OK
Searching Ramdump interface... COM8 detected
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 1...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 2...
Initialization zTool... OK
Running zTool, please wait... error (1 )
Retry 3...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 4...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 5...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 6...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 7...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 8...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 9...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 10...
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)

Done with Samsung Tool PRO v.41.10
in Samsung Tool by (120 points)
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1 Answer

0 votes
Hello. Can you insert sim and check network? Because unlock data writed ok in your phone, its verification error.  Post here screenshots.
by (60.8k points)
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