I lost 10 credits when repairing imei on LG x120hm, can you refund?

Question

An LG x120hm was working to repair imei, the process ended but the work was not carried out on the phone, can I recover my credits?

22/04/2021 12:39:12 p. m.: Unable to get comport information , check system
22/04/2021 12:39:18 p. m.: LG 2-3G Tool v9.82
22/04/2021 12:39:18 p. m.: modelos soportados: 1737
22/04/2021 12:39:18 p. m.: 
22/04/2021 01:10:15 p. m.: modelo LG X120HM
22/04/2021 01:10:15 p. m.: Puerto: 
22/04/2021 01:10:15 p. m.: Operation: IMEI repair
22/04/2021 01:10:15 p. m.: 
22/04/2021 01:10:16 p. m.: Checking Login and Password...
22/04/2021 01:10:33 p. m.: OK
22/04/2021 01:10:33 p. m.: Ballance:
22/04/2021 01:10:33 p. m.: 50 crd.
22/04/2021 01:10:35 p. m.: You have 50 credit(s) left. This operation takes 10 credits.Continuar?
22/04/2021 01:10:35 p. m.:  Yes
22/04/2021 01:10:44 p. m.: Laf cmd error: could not open port.
22/04/2021 01:10:44 p. m.: Transcurrido 9 segundos --> (v9.82)
22/04/2021 01:10:44 p. m.:  
22/04/2021 01:11:17 p. m.: Unable to get comport information , check system
22/04/2021 01:11:26 p. m.: modelo LG X120HM
22/04/2021 01:11:26 p. m.: Puerto: COM19
22/04/2021 01:11:26 p. m.: Operation: IMEI repair
22/04/2021 01:11:26 p. m.: 
22/04/2021 01:11:27 p. m.: Checking Login and Password...
22/04/2021 01:11:29 p. m.: OK
22/04/2021 01:11:29 p. m.: Ballance:
22/04/2021 01:11:29 p. m.: 50 crd.
22/04/2021 01:11:33 p. m.: You have 50 credit(s) left. This operation takes 10 credits.Continuar?
22/04/2021 01:11:33 p. m.:  Yes
22/04/2021 01:11:42 p. m.: Model name: LM-X120HM
22/04/2021 01:11:42 p. m.: Software verion: X12010p
22/04/2021 01:11:42 p. m.: Android verion: 9
22/04/2021 01:11:42 p. m.: Target operator: LAO
22/04/2021 01:11:42 p. m.: Target country: COM
22/04/2021 01:11:42 p. m.: Chipset: mt6739
22/04/2021 01:11:42 p. m.: IMEI: 356277101245771
22/04/2021 01:11:42 p. m.: Serial: WI12S190818011680
22/04/2021 01:11:42 p. m.: Reading data from phone...
22/04/2021 01:11:44 p. m.: OK
22/04/2021 01:11:44 p. m.: Searching server...
22/04/2021 01:11:46 p. m.: OK
22/04/2021 01:11:46 p. m.: Waiting for server answer...
22/04/2021 01:11:47 p. m.: OK
22/04/2021 01:11:47 p. m.: Executing...
22/04/2021 01:12:03 p. m.: OK
22/04/2021 01:12:03 p. m.: Rebooting...
22/04/2021 01:12:08 p. m.: OK
22/04/2021 01:12:08 p. m.: Waiting phone...
22/04/2021 01:12:34 p. m.: Preparing...
22/04/2021 01:12:55 p. m.: OK
22/04/2021 01:12:55 p. m.: Phone found at COM19
22/04/2021 01:12:56 p. m.: Model name: LM-X120HM
22/04/2021 01:12:56 p. m.: Software verion: X12010p
22/04/2021 01:12:56 p. m.: Android verion: 9
22/04/2021 01:12:56 p. m.: Target operator: LAO
22/04/2021 01:12:56 p. m.: Target country: COM
22/04/2021 01:12:56 p. m.: Chipset: mt6739
22/04/2021 01:12:56 p. m.: IMEI: 356277101245771
22/04/2021 01:12:56 p. m.: Serial: WI12S190818011680
22/04/2021 01:12:56 p. m.: Reading data from phone...
22/04/2021 01:12:58 p. m.: OK
22/04/2021 01:12:58 p. m.: Executing...
22/04/2021 01:13:29 p. m.: OK
22/04/2021 01:13:29 p. m.: Done
22/04/2021 01:13:29 p. m.: Transcurrido 116 segundos --> (v9.82)
22/04/2021 01:13:29 p. m.:  
22/04/2021 01:17:30 p. m.: modelo LG X120HM
22/04/2021 01:17:30 p. m.: Puerto: COM19
22/04/2021 01:17:30 p. m.: Operation: IMEI repair
22/04/2021 01:17:30 p. m.: 
22/04/2021 01:17:31 p. m.: Checking Login and Password...
22/04/2021 01:17:32 p. m.: OK
22/04/2021 01:17:32 p. m.: Ballance:
22/04/2021 01:17:32 p. m.: 40 crd.
22/04/2021 01:17:39 p. m.: You have 40 credit(s) left. This operation takes 10 credits.Continuar?

Answer 1

Hello. This version tested and supported. But sometimes need to repeat operation few times untill success, even if log tell all ok. Please reset phone settings and repeat operation. Post result.

Comments

I already restored the phone, I repeated the process again and had no success, in addition to consuming 10 more credits. 

If the credits can be recovered?

Unable to get comport information , check system
LG 2-3G Tool v9.82
modelos soportados: 1737

Unable to get comport information , check system
modelo LG X120HM
Puerto: COM19
Operation: IMEI repair

Checking Login and Password... OK
Ballance: 40 crd.
You have 40 credit(s) left. This operation takes 10 credits.Continuar?  Yes
Model name: LM-X120HM
Software verion: X12010p
Android verion: 9
Target operator: LAO
Target country: COM
Chipset: mt6739
IMEI: 356277101245771
Serial: WI12S190818011680
Reading data from phone... OK
Searching server... OK
Waiting for server answer... OK
Executing... OK
Rebooting... OK
Waiting phone...
Preparing... OK
Phone found at COM19
Model name: LM-X120HM
Software verion: X12010p
Android verion: 9
Target operator: LAO
Target country: COM
Chipset: mt6739
IMEI: 356277101245771
Serial: WI12S190818011680
Reading data from phone... OK
Executing... OK
Done
Transcurrido 160 segundos --> (v9.82)
 
modelo LG X120HM
Puerto: COM19
Operation: IMEI repair

Checking Login and Password...
Unable to get comport information , check system OK
Ballance: 30 crd.
You have 30 credit(s) left. This operation takes 10 credits.Continuar?  No

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Hello again. Refunded.