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TRIED   2 times unlock  and got charged  6 credits   unlock not done but credits were consume  im asking for refund please
in Samsung Tool by (180 points)

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Hello. Attach log of operation first.
by (60.8k points)
Unlock ] Operation: Unlock TMB via Server
[ Unlock ] Selected model: SM-N960U
[ Unlock ] Selected port: COM1 Puerto de comunicaciones
[ Unlock ] Software version: 43.2
[ Unlock ]
[ Unlock ] Checking Login and Password... OK
[ Unlock ] Balance: 23 crd.
[ Unlock ] You have 23 credit(s) left. This operation takes 6 credits. Continue?  Yes
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Reading phone info...
[ Unlock ] Model: SM-N960U
[ Unlock ] Android version: 10
[ Unlock ] PDA version: N960USQU4DTD3
[ Unlock ] CSC version: N960UOYN4DTD3
[ Unlock ] Phone version: N960USQU4ATC1
[ Unlock ] Product code: SM-N960UZBATMB
[ Unlock ] CSC country code: USA
[ Unlock ] CSC sales code: TMB
[ Unlock ] Carrier ID: TMB
[ Unlock ] Phone SN: RF8K801A49D
[ Unlock ] IMEI: 358621090685331
[ Unlock ] HW version: REV1.1
[ Unlock ] RF cal date: 2018.08.01
[ Unlock ] Chip name: SDM845
[ Unlock ] Modem board: SDM845
[ Unlock ] Security patch: 2020-05-01
[ Unlock ] Boot Warranty bit: 0
[ Unlock ] SIM State: NETWORK_LOCKED
[ Unlock ] Searching Samsung diag port... not found
[ Unlock ] Rebooting phone... OK
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Rebooting phone... OK
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Waiting for device to become ready... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... OK
[ Unlock ] Rebooting to upload... OK
[ Unlock ] Searching Ramdump interface... COM10 detected
[ Unlock ] Reading data from phone... OK
[ Unlock ] Calculating... OK
[ Unlock ] Searching server... OK
[ Unlock ] Waiting for server answer... OK
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Waiting for device to become ready... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 1...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 2...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 3...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 4...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 5...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 6...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... error (1 )
[ Unlock ] Retry 7...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 8...
[ Unlock ] Operation aborted
[ Unlock ]
[ Unlock ] Operation: Unlock TMB via Server
[ Unlock ] Selected model: SM-N960U
[ Unlock ] Selected port: COM1 Puerto de comunicaciones
[ Unlock ] Software version: 43.2
[ Unlock ]
[ Unlock ] Checking Login and Password... OK
[ Unlock ] Balance: 17 crd.
[ Unlock ] You have 17 credit(s) left. This operation takes 6 credits. Continue?  No
[ Unlock ] Operation: Unlock TMB via Server
[ Unlock ] Selected model: SM-N960U
[ Unlock ] Selected port: COM11 SAMSUNG Mobile USB Serial Port
[ Unlock ] Software version: 43.2
[ Unlock ]
[ Unlock ] Checking Login and Password... OK
[ Unlock ] Balance: 17 crd.
[ Unlock ] You have 17 credit(s) left. This operation takes 6 credits. Continue?  Yes
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Reading phone info...
[ Unlock ] Model: SM-N960U
[ Unlock ] Android version: 10
[ Unlock ] PDA version: N960USQU4DTD3
[ Unlock ] CSC version: N960UOYN4DTD3
[ Unlock ] Phone version: N960USQU4ATC1
[ Unlock ] Product code: SM-N960UZBATMB
[ Unlock ] CSC country code: USA
[ Unlock ] CSC sales code: TMB
[ Unlock ] Carrier ID: TMB
[ Unlock ] Phone SN: RF8K801A49D
[ Unlock ] IMEI: 358621090685331
[ Unlock ] HW version: REV1.1
[ Unlock ] RF cal date: 2018.08.01
[ Unlock ] Chip name: SDM845
[ Unlock ] Modem board: SDM845
[ Unlock ] Security patch: 2020-05-01
[ Unlock ] Boot Warranty bit: 0
[ Unlock ] SIM State: ABSENT
[ Unlock ] Searching Samsung diag port... detected COM11
[ Unlock ] Reading phone info... OK
[ Unlock ] Reading data from phone... error (0), skip
[ Unlock ] Waiting for device to become ready... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... OK
[ Unlock ] Rebooting to upload... OK
[ Unlock ] Searching Ramdump interface... COM10 detected
[ Unlock ] Reading data from phone... OK
[ Unlock ] Calculating... OK
[ Unlock ] Searching server... OK
[ Unlock ] Waiting for server answer... OK
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Waiting for device to become ready... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 1...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 2...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 3...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 4...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 5...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 6...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 7...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 8...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 9...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 10...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ]
[ Unlock ] Operation: Unlock TMB via Server
[ Unlock ] Selected model: SM-N960U
[ Unlock ] Selected port: COM11 SAMSUNG Mobile USB Serial Port
[ Unlock ] Software version: 43.2
[ Unlock ]
[ Unlock ] Checking Login and Password... OK
[ Unlock ] Balance: 17 crd.
[ Unlock ] You have 17 credit(s) left. This operation takes 6 credits. Continue?  Yes
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Reading phone info...
[ Unlock ] Model: SM-N960U
[ Unlock ] Android version: 10
[ Unlock ] PDA version: N960USQU4DTD3
[ Unlock ] CSC version: N960UOYN4DTD3
[ Unlock ] Phone version: N960USQU4ATC1
[ Unlock ] Product code: SM-N960UZBATMB
[ Unlock ] CSC country code: USA
[ Unlock ] CSC sales code: TMB
[ Unlock ] Carrier ID: TMB
[ Unlock ] Phone SN: RF8K801A49D
[ Unlock ] IMEI: 358621090685331
[ Unlock ] HW version: REV1.1
[ Unlock ] RF cal date: 2018.08.01
[ Unlock ] Chip name: SDM845
[ Unlock ] Modem board: SDM845
[ Unlock ] Security patch: 2020-05-01
[ Unlock ] Boot Warranty bit: 0
[ Unlock ] SIM State: ABSENT
[ Unlock ] Searching Samsung diag port... detected COM13
[ Unlock ] Reading phone info... OK
[ Unlock ] Reading data from phone... error (0), skip
[ Unlock ] Waiting for device to become ready... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... OK
[ Unlock ] Rebooting to upload... OK
[ Unlock ] Searching Ramdump interface... COM10 detected
[ Unlock ] Reading data from phone... OK
[ Unlock ] Calculating... OK
[ Unlock ] Searching server... OK
[ Unlock ] Waiting for server answer... OK
[ Unlock ] Waiting ADB device... OK
[ Unlock ] Waiting for device to become ready... OK
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 1...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 2...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 3...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 4...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 5...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 6...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 7...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 8...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 9...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
[ Unlock ] Retry 10...
[ Unlock ] Initialization zTool... OK
[ Unlock ] Running zTool, please wait... OK
[ Unlock ] Reading data from phone... error (4.10.0)
ok sir i will  ill let you know thanks for support
Sir  Unlock Done  But it chargue  again    i had 23 credits  wen i  i got error now i have 11 credits   same phone                                                                             SM-N960U ] Operation: Unlock TMB via Server
[ SM-N960U ] Selected model: SM-N960U
[ SM-N960U ] Selected port: COM11 SAMSUNG Mobile USB Serial Port
[ SM-N960U ] Software version: 43.2
[ SM-N960U ]
[ SM-N960U ] Checking Login and Password... OK
[ SM-N960U ] Balance: 17 crd.
[ SM-N960U ] You have 17 credit(s) left. This operation takes 6 credits. Continue?  Yes
[ SM-N960U ] Waiting ADB device... OK
[ SM-N960U ] Reading phone info...
[ SM-N960U ] Model: SM-N960U
[ SM-N960U ] Android version: 10
[ SM-N960U ] PDA version: N960USQS5FTK3
[ SM-N960U ] CSC version: N960UOYN5FTK3
[ SM-N960U ] Phone version: N960USQS5FTK3
[ SM-N960U ] Product code: SM-N960UZBATMB
[ SM-N960U ] CSC country code: USA
[ SM-N960U ] CSC sales code: TMB
[ SM-N960U ] Carrier ID: TMB
[ SM-N960U ] Phone SN: 2625d454951c7ece
[ SM-N960U ] IMEI: 358621090685331
[ SM-N960U ] HW version: REV1.1
[ SM-N960U ] RF cal date: 2018.08.01
[ SM-N960U ] Chip name: SDM845
[ SM-N960U ] Modem board: SDM845
[ SM-N960U ] Security patch: 2020-12-01
[ SM-N960U ] Boot Warranty bit: 0
[ SM-N960U ] SIM State: ABSENT
[ SM-N960U ] Rebooting phone... OK
[ SM-N960U ] Waiting ADB device... OK
[ SM-N960U ] Rebooting phone... OK
[ SM-N960U ] Waiting ADB device... OK
[ SM-N960U ] Waiting for device to become ready... OK
[ SM-N960U ] Searching Samsung diag port... detected COM11
[ SM-N960U ] Reading IMEI... OK
[ SM-N960U ] Initialization zTool Loader... OK
[ SM-N960U ] Running zTool, please wait... OK
[ SM-N960U ] Loading... OK
[ SM-N960U ] Initialization zTool... OK
[ SM-N960U ] Running zTool, please wait... OK
[ SM-N960U ] Reading data from phone... OK
[ SM-N960U ] Rebooting to upload... OK
[ SM-N960U ] Searching Ramdump interface... COM10 detected
[ SM-N960U ] Reading data from phone... OK
[ SM-N960U ] Calculating... OK
[ SM-N960U ] Searching server... OK
[ SM-N960U ] Waiting for server answer... OK
[ SM-N960U ] Waiting ADB device... OK
[ SM-N960U ] Waiting for device to become ready... OK
[ SM-N960U ] Initialization zTool Loader... OK
[ SM-N960U ] Running zTool, please wait... OK
[ SM-N960U ] Loading... OK
[ SM-N960U ] Initialization zTool... OK
[ SM-N960U ] Running zTool, please wait... OK
[ SM-N960U ] Reading data from phone... OK
[ SM-N960U ] Rebooting phone... OK
[ SM-N960U ] Unlock done
phone is now unlocked  but it consumed  twice the credits  plese refund me 6  credits
Yes, i see. 6 credits refunded. Have a nice day.
thank you  for the support hace a good  day
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