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Good morning I write to you since I am presenting the following problem with my smart card, it tells me the card not found,to know if it was that they canceled it and what was the reason and if I can recover it
in General questions by (140 points)

1 Answer

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Hello, have you tried all the steps below?

If you have a problem - SMARTCARD not detected/Program Damaged while running software.

1. Try clean SMARTCARD pins. Try using another reader for SMARTCARD. Try reinstall drivers. Try to use another PC.
2. Disconnect all other boxes, dongles and try to use function repair dead card.

Try these steps:

  1. Disconnect card
  2. Run shell, Hardware wizard, Repair Dead Card should be available (because no card connected)
  3. Connect card and then click Next (with Repair option selected)
  4. Update card firmware and activate all products and close Wizard
  5. Launch Samsung Tool

 

If you have tried all the steps but nothing was helpful, seems like your card is hardware dead. In this case you can purchase a replacement smart card from our official reseller.

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