refund credits

Question

Hello I was doing the unlocking of the samsung A102U and it STILL HOLD ON wating for sever answer mor than half an hour , I did not unlock it and it consumed 5 credits

USER

zsc_3pYJ2oF0

this is the logs
Operation: Unlock via Server DIAG Jan 2021
Selected model: SM-A102U
Software version: 43.21

Checking Login and Password... OK
Balance: 25 crd.
You have 25 credit(s) left. This operation takes 5 credits. Continue?  Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-A102U
Android version: 10
PDA version: A102USQS7BTH3
CSC version: A102UOYN7BTH3
Phone version: A102USQS7BTH3
Product code: SM2A102UZKACHA
CSC country code: USA
CSC sales code: CHA
Carrier ID: CHA
Phone SN: RF8MB2DBM2E
IMEI: 357854100846665
HW version: REV1.0
RF cal date: 20191121
Chip name: EXYNOS7884B
Modem board: SHANNON327
Security patch: 2020-08-01
Boot Warranty bit: 0
SIM State: ABSENT
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Searching Samsung diag port... detected COM102
Checking diag port... OK
Searching Samsung modem... detected COM101
Searching server... OK
Checking server answer... OK
Reading data from phone... OK
Backuping diag data... OK
Executing... OK
Restoring diag data... OK
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer...

Answer 1

Hello. Just repeat unlock once again, if credits will be consumed again - we will refund.

Comments

dear i tried to unlock again as you recommended  but still the same issue hold on  MORE THAN 20 MINUTES wating for server answer although i tied by VPN and consume 5 credits AGAIN please return 10 creditss

THIS IS THE LOG

Checking Login and Password... OK
Balance: 20 crd.
You have 20 credit(s) left. This operation takes 5 credits. Continue?  Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-A102U
Android version: 10
PDA version: A102USQS7BTH3
CSC version: A102UOYN7BTH3
Phone version: A102USQS7BTH3
Product code: SM2A102UZKACHA
CSC country code: USA
CSC sales code: CHA
Carrier ID: CHA
Phone SN: RF8MB2DBM2E
IMEI: 357854100846665
HW version: REV1.0
RF cal date: 20191121
Chip name: EXYNOS7884B
Modem board: SHANNON327
Security patch: 2020-08-01
Boot Warranty bit: 0
SIM State: ABSENT
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Searching Samsung diag port... detected COM102
Checking diag port... OK
Searching Samsung modem... detected COM101
Searching server... OK
Checking server answer... OK
Reading data from phone... OK
Backuping diag data... OK
Executing... OK
Restoring diag data... OK
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer...