my creadit is disable.No one helped me!

Question

Hello
I lost the my z3x box 5 months ago in a flood and it is probably in the sewer.

I bought a new box, but I cannot register the creadit of the previous box on this new box.
(login attached in diffrend card) this error
zsc_wHdSDk2l
is my user name

please help me

I posted several times and even sent an email, but no one answered

Answer 1

Hello, it is a pity that this happens. But the activations and accounts are transferred only for customers with an unworkable Z3X smart card and a box/dongle that was last launched no later than 6 months ago. The user must have both an old and a new card to transfer. Forbidden or lost boxes are not included in this list.
It is very good that you have reported the theft to the reseller, now this card can not be used by those who stole it.

Comments

Does this mean I completely ignore this username and creadits?

And should I buy a new creadits? In any case, it is not possible to use the previous creadits and username

?

---

Hello. Yes, you are right.