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0 votes
Hello,

I was trying to unlock a Note 8 from Tmobile USA. The procedure was failed and credit were removed from my account. However the phone is still locked.

How i can recover my credits?

Thanks in advance for your support.
Operation: Unlock
Selected model: SM-N950U
Software version: 36.2

Checking Login and Password... OK
Ballance: 14 crd.
You have 14 credit(s) left. This operation takes 8 credits.Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-N950U
Android version: 9
PDA version: N950USQU5DSD3
CSC version: N950UOYN5DSD3
Phone version: N950USQU5DSD3
Product code: SM2N950UZKATMB
CSC country code: USA
CSC sales code: TMB
Phone SN: R28K81M0N1E
IMEI: 358505086636905
HW version: REV1.0
RF cal date: 2018.08.21
Chip name: MSM8998
Modem board: MSM8998
Security patch: 2019-04-01
Boot Warranty bit: 0
SIM State: ABSENT
Searching Samsung diag port... not found
Waiting for device to become ready... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Rebooting to upload... OK
Searching Ramdump interface... COM19 detected
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... OK
Waiting ADB device... timeout
Phone not found

Operation: Unlock
Selected model: SM-N950U
Software version: 36.2

Checking Login and Password... OK
Ballance: 6 crd.
Not enough credits
Operation: Unlock
Selected model: SM-N950U
Software version: 36.2

Checking Login and Password... OK
Ballance: 6 crd.
Not enough credits
Operation: Unlock
Selected model: SM-N950U
Software version: 36.2
in Samsung Tool by
edited by

3 Answers

0 votes

Rules of credits code reading.

  • If codes delivered by software the codes are 100% correct. 
  • If the software has started reading and not delivered due to the internet connection then contacts with sales @z3x-team.com for codes any time or you can repeat the operation. 
  • if happens double credits charge for the same phone - not worry - just send email to sales @z3x-team.com
  • For codes request need: 1. Phone SN, 2.Login 3. Log

Please check credits history using before you sending an email about credits duplicate recalculation, save your time and team time.


DO NOT READ CODES FOR VERIZON OR SPRINT OR TMB PHONES. DO NOT LOSE YOUR TIME AND CREDITS. WE DO NOT REFUND CODE.
These PHONES ARE NOT ACCEPT NORMAL FREZZZ OR NETWORK CODES. 



Rules of Direct unlock TMB
If something happens with the phone unlock - send emails max 48hours after job done to sales @z3x-team.com
For credits recalculating balance request need: 

  1. Phone SN
  2. Login
  3. Logs
     
by (102k points)
0 votes
contacts with sales@z3x-team.com
by (1.4k points)
0 votes
Your phone has lost connection during Unlock procedure (Waiting ADB device... timeout). We refund credits for you. Try again
by (12.9k points)
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