My Z3X can not connect to server

Question

My Z3x shell cannot read card info and hardware wizard always say new shell available download now, i try to update but always show in picture 

My shell version is 4.8.3

 

 

My samsung tool pro version 38.2 problem cannot connect to server 

 

Answer 1

Hello, 

If you have a problem - SMARTCARD not detected/Program Damaged while running software.

1. Try clean SMARTCARD pins. Try using another reader for SMARTCARD. Try reinstall drivers. Try to use another PC.
2. Disconnect all other boxes, dongles and try to use function repair dead card.

Try these steps:

1. Disconnect card
2. Run shell, Hardware wizard, Repair Dead Card should be available (because no card connected)
3. Connect card and then click Next (with Repair option selected)
4. Update card firmware and activate all products and close Wizard
5. Launch Samsung Tool