0 votes
Hello, z3x team, I have a problem with the opening of the samsung tool pro software that keeps saying that the program is damaged, I was using the program correctly from one moment to another happened, is there any way to solve the problem ?, try to put the smartcard in another dongle and still the same thing happening some solution ?, Thanks in advance and sorry for the audacity to write


in Samsung Tool by (120 points)
edited by

5 Answers

0 votes
Program can`t start because some debug tools or viruses present on your computer. Also it not allowed to start in virtual machines.
by (12.9k points)

what you can do is simply record the video  and post here. however if you need to hide some of the part you need professional video editor. you can use capcut for this. Good luck

Hello, z3x team, I've encountered a frustrating issue with the Samsung Tool Pro software, as it keeps showing an error message claiming the program is damaged. I was smoothly using CapCut, and this issue suddenly arose. I even attempted inserting the smartcard into a different dongle, but the problem persists. Any guidance or solutions would be greatly appreciated. Thanks in advance, and apologies for reaching out with this audacious query.

If you encounter an error stating that a program cannot start due to the presence of debug tools, viruses, or the restriction from starting in virtual machines, you may try the following steps to resolve the issue:

  1. Check for Viruses: Run a thorough antivirus scan on your computer to ensure it is free from malware. Use a reputable antivirus program and make sure it is up-to-date.

  2. Disable Debugging Tools: Disable or uninstall any debugging tools that might be running on your system. These tools can interfere with the normal execution of programs.

  3. Verify Virtual Machine Status: If you are running the program in a virtual machine, confirm that the virtual machine is configured correctly. Some programs may have restrictions on running in virtual environments. If possible, try running the program on a physical machine.

  4. Compatibility Mode: Try running the program in compatibility mode. Right-click on the program's executable file, go to Properties, and navigate to the Compatibility tab. Enable compatibility mode and select an earlier version of Windows, if applicable.

  5. Update or Reinstall the Program: Ensure that the program you are trying to run is up-to-date. If not, update it to the latest version. If the issue persists, try reinstalling the program.

  6. Check System Integrity: Run system file checker (SFC) to check for and repair corrupted system files. Open a Command Prompt as an administrator and type sfc /scannow and press Enter.

  7. Consult Program Documentation or Support: Refer to the program's documentation or contact the program's support for specific guidance on the error. They may provide additional insights or solutions tailored to the software in question.

By following these steps, you should be able to address the issues related to debug tools, viruses, or virtual machine restrictions and run the program suc

To resolve the issue of a program not starting due to debug tools or viruses, and the restriction on starting in virtual machines, follow these steps:

1. **Check for Viruses:**
   - Run a full antivirus scan on your computer to detect and remove any potential viruses.

2. **Remove Debug Tools:**
   - Disable or uninstall any debug tools that may be conflicting with the program.

3. **Virtual Machine Restrictions:**
   - If the program explicitly prohibits running in virtual machines, try running it on a physical computer instead.

4. **Contact Support:**
   - Reach out to the program's support team for assistance if the issue persists.

Remember to follow appropriate security practices and consult with your IT department if you're part of an organization.

It seems like you are encountering an issue with the Samsung Tool Pro software, specifically a message indicating that the program is damaged. If you've already tried using the smart card in another dongle and the problem persists, here are a few steps you can try to troubleshoot and potentially resolve the issue:

1. **Reinstall the Software:**
   - Uninstall the Samsung Tool Pro software completely from your computer.
   - Download the latest version of the software from the official website.
   - Install the software again and check if the issue persists.

2. **Check System Requirements:**
   - Ensure that your computer meets the system requirements specified by the Samsung Tool Pro software. Some issues may arise if your system does not meet the necessary specifications.

3. **Antivirus and Firewall:**
   - Temporarily disable your antivirus and firewall to check if they are causing any interference. Some security software might flag certain components of the program as a threat.

4. **Run as Administrator:**
   - Right-click on the Samsung Tool Pro executable file or shortcut and choose "Run as Administrator." This ensures that the program has the necessary permissions to run correctly.

5. **Update Drivers:**
   - Ensure that all the necessary drivers for your dongle and smart card are up to date. Outdated drivers may cause compatibility issues.

6. **Contact Support:**
   - If the issue persists, consider reaching out to the official support channels of the Samsung Tool Pro software. They may provide specific guidance or updates to address the problem.

7. **Check for Dongle Issues:**
   - If you suspect an issue with the dongle itself, try using it on another computer. If the problem persists, it could indicate a hardware issue with the dongle, and you may need to contact the manufacturer for assistance.

8. **Reinstall Smart Card Drivers:**
   - Uninstall the smart card drivers from your computer.
   - Reinstall the latest drivers provided by the smart card manufacturer.

Remember to back up any important data before making significant changes to your system, and always follow the official guidance provided by the Samsung Tool Pro software and dongle manufacturers.

If the issue continues, reaching out to the official support channels or community forums for the Samsung Tool Pro software would be advisable, as they can provide more specific assistance based on the current status of the software and known issues.

0 votes
delete all file z3x - reinstall installer z3x box cleaned files, because virus, error update windows firewall antivirus.
by (240 points)
0 votes

Work for me download other last tool

by (1.4k points)

the best way is this:

1. first connect another dongle to your pc

2. go to shell select  "hardware wizard" then you can see "reapir dead card" selected

3. click on Next now see "alcer micro card ...." 

4. at this time eject dongle smart card and put Z3X smart card

note: don't eject dongle entirely only only smart card

5. after that click on Next button 

6. you can see firmware upgraded 

7. done

Programm damaged solved


The instruction helped, thanksда

Thank you bro.

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0 votes

Hey there! It seems like a software glitch. Have you tried reinstalling the Samsung Tool Pro software or checking for updates? For a quick solution, you can create a tutorial video using CapCut with https://itscapcutapk.com/ , demonstrating your issue, and maybe the z3x team can provide specific guidance.

by (140 points)
0 votes

Hello there, I understand your frustration with the issue you're facing with the Samsung Tool Pro software. To troubleshoot this problem, you can try the following steps:

  1. Reinstall the Software: Uninstall the Samsung Tool Pro software and then reinstall it. Make sure you are using the latest version of the software.

  2. Check for Updates: Ensure that both the Samsung Tool Pro software and your dongle drivers are up to date. Sometimes, compatibility issues arise with outdated software.

  3. Verify Smartcard Connection: Double-check the connection of your smartcard to the dongle. If possible, try using a different USB port on your computer.

  4. Examine Dongle and Smartcard: Inspect the dongle and smartcard for any physical damage. If you find any issues, you may need to contact the product's support team for further assistance.

  5. Security Software: Sometimes, security software can interfere with the proper functioning of certain applications. Temporarily disable your antivirus or firewall and check if the issue persists.

  6. Contact Support: If the problem persists after trying the above steps, it's advisable to reach out to the official support channels of the Samsung Tool Pro software. They may provide specific guidance or offer a solution tailored to your situation.

Remember to back up any important data before uninstalling or making significant changes to your software. I hope this helps, and best of luck in resolving the issue! I also did this when I encountered this issue when using CapCut.

by (140 points)