help!!!

Question

forgot username and password and can't connect, says that my card is dead, i already update all the drivers over and over again, still the same, thanks in advance!!!!

Answer 1

Hello, 

If you have a problem - SMARTCARD not detected/Program Damaged while running software.

1. Try clean SMARTCARD pins. Try using another reader for SMARTCARD. Try reinstall drivers. Try to use another PC.
2. Disconnect all other boxes, dongles and try to use function repair dead card.

Try these steps:

1. Disconnect card
2. Run shell, Hardware wizard, Repair Dead Card should be available (because no card connected)
3. Connect card and then click Next (with Repair option selected)
4. Update card firmware and activate all products and close Wizard
5. Launch Samsung Tool

 

Write whether the above steps helped you.  If you have tried everything, but to no avail, you can order a replacement card to which to transfer all activations.

Note: This smart-card can be purchased only by customers with not serviceable Z3X smart-card and box/dongle which was started last time not later than 6 months ago. Banned or lost boxes are not included into this list.