I need refund for failed unlock lg k300am in download mode

Question

I tried to unlock in download mode and it consumed 10 credits but it gave me an error, please make me the refund in my account

log 

LG 2-3G Tool v9.80
supported models: 1740

Model: LG K300AM
Port: COM6
Operation: Direct Unlock

Checking Login and Password... OK
Ballance: 30 crd.
You have 30 credit(s) left. This operation takes 10 credits.Continue?  Yes
Model name: LM-K300AM
Software verion: K300AM10h
Android verion: 10
Target operator: LAO
Target country: COM
Chipset: mt6765
IMEI: 353953113840139
Serial: DD03S200929000551
Reading data from phone... OK
Searching server... OK
Waiting for server answer... OK
Executing...
Laf cmd info: send LAF_CMD_INFO, retry #1
Laf cmd info: send LAF_CMD_INFO, retry #2
Laf cmd info: send LAF_CMD_INFO, retry #3
Laf cmd error: LAF_CMD_INFO could not write.
Elapsed: 51 secs. --> (v9.80)

Answer 1

Hello.  Please install latest drivers, then repeat operation. Post result here.

http://tool.lime.gdms.lge.com/dn/downloader.dev?fileKey=UW00120120425

Comments

I have already installed latest drivers, i tried in ADB mode and it consumed 10 more credits. Can you please refund those 10 credits?

3/23/2021 5:54:40 PM: LG 2-3G Tool v9.80
3/23/2021 5:54:40 PM: supported models: 1740
3/23/2021 5:54:40 PM: 
3/23/2021 5:58:46 PM: Unable to get comport information , check system
3/23/2021 5:59:26 PM: Model: LG K300AM
3/23/2021 5:59:26 PM: Port: COM4
3/23/2021 5:59:26 PM: Operation: Direct Unlock
3/23/2021 5:59:26 PM: 
3/23/2021 5:59:30 PM: Checking Login and Password...
3/23/2021 5:59:33 PM: OK
3/23/2021 5:59:33 PM: Ballance:
3/23/2021 5:59:33 PM: 20 crd.
3/23/2021 5:59:35 PM: You have 20 credit(s) left. This operation takes 10 credits.Continue?
3/23/2021 5:59:35 PM:  Yes
3/23/2021 5:59:35 PM: Check adb server status...
3/23/2021 5:59:35 PM: OK
3/23/2021 5:59:35 PM: Searching ADB Device...
3/23/2021 5:59:36 PM: OK
3/23/2021 5:59:36 PM: Reading data from phone...
3/23/2021 5:59:36 PM: OK
3/23/2021 5:59:36 PM: Model: LM-K300
3/23/2021 5:59:36 PM: SW Version: K300AM10h
3/23/2021 5:59:36 PM: Search LG Modem port...
3/23/2021 5:59:36 PM: Detected LG Modem port at COM4
3/23/2021 5:59:36 PM: Reading data from phone...
3/23/2021 5:59:37 PM: OK
3/23/2021 5:59:37 PM: IMEI: 353953113840139
3/23/2021 5:59:37 PM: Searching server...
3/23/2021 5:59:39 PM: OK
3/23/2021 5:59:39 PM: Waiting for server answer...
3/23/2021 5:59:40 PM: OK
3/23/2021 5:59:40 PM: Model name: LM-K300
3/23/2021 5:59:40 PM: Software verion: K300AM10h
3/23/2021 5:59:40 PM: Target operator: ATT
3/23/2021 5:59:40 PM: Target country: US
3/23/2021 5:59:40 PM: Serial: LMK300GE5DWOXGMNMB
3/23/2021 5:59:41 PM: Writing zTool...
3/23/2021 5:59:41 PM: OK
3/23/2021 5:59:41 PM: Initialization zTool...
3/23/2021 5:59:43 PM: OK
3/23/2021 5:59:43 PM: Calculating...
3/23/2021 5:59:44 PM: OK
3/23/2021 5:59:44 PM: Unlocking...
3/23/2021 5:59:44 PM: OK
3/23/2021 5:59:45 PM: Elapsed: 10 secs. --> (v9.80)
3/23/2021 5:59:45 PM:  

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Hello. Double charged credits refunded. Have a nice day.

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The same happened to me can i get a refund for the double charge of credit

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please see image attached