pandora box does not detect the equipment

Question

Selected model: TCL A502DL (TCL LX)
Operation: Unlock network
Software version: 2.0

Host Power Off... OK
Switch virtual port to USB... OK
Connect Type-C to BOX... OK
Host Power On... OK
Wait for device...

Answer 1

Hello. Do you use power adapter?

Comments

I already did the test with the adapter and without the adapter and it doesn't recognize it either.
 

I provided the device alone .. and if it detects it .. but through pandora it does not recognize

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Hello again. Please make video how you connecting phones.

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https://support.z3x-team.com/7681/la-caja-pandora-no-detecta-el-dispositivo