Today they deducted my credits and my cell phone was not unlocked....HELP¡¡¡

Question

Checking Login and Password... OK
Ballance: 34 crd.
You have 34 credit(s) left. This operation takes 10 credits.Continue?  Yes
Check adb server status... OK
Searching ADB Device... OK
Reading data from phone... error(0)
Check ADB connection
Elapsed: 1 secs. --> (v9.83)
 
Model: LG K300AM
Port: COM880
Operation: Direct Unlock

Checking Login and Password... OK
Ballance: 34 crd.
You have 34 credit(s) left. This operation takes 10 credits.Continue?  Yes
Check adb server status... OK
Searching ADB Device... OK
Reading data from phone... error(0)
Check ADB connection
Elapsed: 4 secs. --> (v9.83)
 
Model: LG K300AM
Port: COM880
Operation: Direct Unlock

Checking Login and Password... OK
Ballance: 34 crd.
You have 34 credit(s) left. This operation takes 10 credits.Continue?  Yes
Check adb server status... OK
Searching ADB Device... OK
Reading data from phone... OK
Model: LM-K300
SW Version: K300AM10t
Search LG Modem port...
Detected LG Modem port at COM881
Reading data from phone... OK
IMEI: 3539531160-----
Searching server... OK
Waiting for server answer... OK
Model name: LM-K300
Software verion: K300AM10t
Target operator: ATT
Target country: US
Serial: LMK3005DYHPNXXXXXX
Writing zTool... OK
Initialization zTool... OK
Calculating... error(5)
Elapsed: 9 secs. --> (v9.83)
 
Model: LG K300AM
Port: COM880
Operation: Direct Unlock

Checking Login and Password... OK
Ballance: 24 crd.
You have 24 credit(s) left. This operation takes 10 credits.Continue?  No

Answer 1

Does your phone asking for Code or its Appunlock

I think there are different between those type of unlock

Answer 2

Hello. Attach usernage please.