recover credits in failed process

Question

recover credits in failed process

I tried to free a cell phone and the program read me the information of the team and I requested the credits and I accepted, but I ended the program with an error and I removed 6 credits, I left the log as evidence, hope you can help me
user: zsc_vTO1YIZV

Operation: Unlock TMB via Server
Selected model: SM-G950U
Software version: 43.19

Checking Login and Password... OK
Balance: 10 crd.
You have 10 credit(s) left. This operation takes 6 credits. Continue? Yes
Waiting ADB device... OK
Reading phone info...
Model: SM-G950U
Android version: 9
PDA version: G950USQU8DUD3
CSC version: G950UOYN8DUD3
Phone version: G950USQU8DUD3
Product code: SM-G950UZSATMB
CSC country code: USA
CSC sales code: TMB
Carrier ID: TMB
Phone SN: R28J40FC6KD
IMEI: 357754080694350
HW version: REV1.0
RF cal date: 2018.10.18
Chip name: MSM8998
Modem board: MSM8998
Security patch: 2020-12-01
Boot Warranty bit: 0
SIM State: NETWORK_LOCKED
Searching server... OK
Checking available files... OK
Available CP file for downgrade, try download and flash? Continue? Yes
Downloading file... OK
Checking local file... OK
Switching to flash mode... OK
Searching USB Flash interface... COM9 detected
Setup connection... OK
Reading data from phone... OK
Sending data to phone... OK
Waiting ADB device... OK
Rebooting phone... OK
Waiting ADB device... OK
Rebooting phone... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Initialization zTool... OK
Running zTool, please wait... OK
Trying to enable diag port... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Searching Samsung diag port... detected COM32
Reading IMEI... OK
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... OK
Rebooting to upload... OK
Searching Ramdump interface... COM9 detected
Reading data from phone... OK
Calculating... OK
Searching server... OK
Waiting for server answer... OK
Waiting ADB device... OK
Waiting for device to become ready... OK
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... error (0.)
Retry 1...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 2...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 3...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 4...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 5...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 6...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 7...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 8...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)
Retry 9...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... error (1 )
Retry 10...
Initialization zTool Loader... OK
Running zTool, please wait... OK
Loading... OK
Initialization zTool... OK
Running zTool, please wait... OK
Reading data from phone... error (4.12.0)

Operation: Unlock MSL
Selected model: SM-G950U
Selected port: COM32 SAMSUNG Mobile USB Serial Port
Software version: 43.19

Checking phone at COM32 no answer from phone

asked Nov 27, 2021 in Samsung Tool by jareb95 (120 points)

recover credits in failed process

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1 Answer

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